Refund policy

Last updated: July 6, 2026

This Return & Refund Policy applies to orders from TinyStar Books, operated by No Worries! Lifestyle, LLC. It forms part of our Terms of Service.

Our guarantee: redo or refund, your choice

We want you to love your child's book. If any of the following apply, the choice is yours — a free redo (we remake and reship or resend it at no cost to you) or a full refund:

  • The finished book or story doesn't look like your child, or doesn't match the photo and details you gave us.
  • Something in the story is wrong.
  • The item arrives damaged or defective, or we sent the wrong item, or there was a printing error.

Just email support@tinystarbooks.com within 30 days of delivery with your order number — and, for a printed book, clear photos of the issue. Tell us whether you'd like a redo or a refund and we'll take care of it.

Change of mind and checkout mistakes

Because every book is custom-made from the photo and details you provide and cannot be resold, we can't offer refunds for a change of mind, buyer's remorse, or details that you entered incorrectly at checkout (for example, a wrong photo uploaded). Please review your order details carefully before you pay. The guarantee above covers our mistakes in matching what you gave us — it does not cover details that were entered incorrectly on the order.

Digital books

You see a free preview before you pay, so you can check the look before checkout. Our redo-or-refund guarantee still applies to digital (PDF) books and digital add-ons: if something in the finished story is wrong, choose a free30 days of delivery. We can't refund a simple change of mind afterdelivery, since each personalized file is custom-made and cannot be returned. If you have a technical problem accessing a download, contact us and we'll help.

How to report a problem

  1. Email support@tinystarbooks.com with your order number and, for a printed book, clear photos of the issue.
  2. Tell us whether you'd like a redo or a refund.
  3. We'll confirm and arrange it. Please do not ship anything back unless we ask you to.

Refund processing

When we approve a refund under this policy, we issue the full amount — including any shipping you paid — to your original payment method within about 5-10 business days. Your bank or card issuer may take additional time to

Cancellations

Because production begins soon after you order, we can only cancel an order before production starts. If you need to cancel, contact support@tinystarbooks.com

Contact us

No Worries! Lifestyle, LLC
support@tinystarbooks.com