If the book is wrong, we'll make it right

A custom book should still feel like your child. If the finished book looks wrong, arrives damaged, or has a defect, email us within 30 days of delivery and you choose: a free redo or a full refund.

Start their book: upload the photo, see a free preview

What the guarantee covers

The finished book or story does not look like your child, or does not match the photo and details you gave us. Something in the story is wrong. The book arrives damaged or defective. We sent the wrong item. There was a printing error. Any of those, and the choice is yours: we remake and reship it at no cost, or we refund the full amount. The same applies to the digital story PDF and the PDF add-on.

What it does not cover

A change of mind after printing has started, and details that were entered incorrectly at checkout, for example the wrong photo uploaded or a misspelled name. Each book is custom-made from what you gave us and cannot be resold, so please read the preview and the order details before you pay. The guarantee covers our mistakes in matching what you gave us. It cannot cover mistakes in what you gave us.

Why we can offer it

Two reasons. You see a free preview of the cover and a spread before you pay, so likeness problems get caught before there is a book. And a person checks every page before anything is printed or emailed. Between those two steps, the guarantee is rarely needed. It exists for the times it is.

How to ask

Email support@tinystarbooks.com within 30 days of delivery, or just reply to your order email. Include the order number and, for a printed book, clear photos of the problem. Say whether you want a redo or a refund. We confirm and arrange it. Do not ship anything back unless we ask.

Refund timing

An approved refund is issued for the full amount to the original payment method. Your bank usually shows it within a few business days. The formal refund policy has the complete terms.

What the review step actually checks is on its own page. How a photo becomes their book walks through the whole order, preview included.

Questions parents ask

How do I ask for help?

Email support@tinystarbooks.com or reply to your order email within 30 days of delivery. Include the order number and, for a printed book, clear photos of the problem, and say whether you want a redo or a refund.

What is covered?

A finished book that does not look like your child or match the details you gave, a story error, damage, a defect, the wrong item, or a printing error. Your choice of a free redo or a full refund.

What is not covered?

A change of mind after printing has started, and details entered incorrectly at checkout such as the wrong photo or a misspelled name. Each book is custom-made and cannot be resold.